Notification entry

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Posted on by Emma Bailey

hi all,

we have some works done by a bc support company, and they set up email notifications for when someone sends a purchase order/sales quote/sales order for approval and when it gets approved. Its never really worked properly and is really hit and miss on whether it sends. Cant see any errors anywhere, the jobs populate as expected and then nothing happens they just sit there.

If i try to run it with an super account does the same thing, just sits there. Notify sender is enabled in the workflow, i can send a test email and it works fine, email outbox is empty and sent emails is empty, notification entries showing the approvals. We are on cloud, emails all set and working. Does anyone have any ideas of how to fix it or whats wrong? any help would be greatly appreciated :)

Thanks,

Emma

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YUN ZHU 69,116 Super User 2024 Season 2 on at

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Notification entry

Hi, hope the following can give you some hints.

Specify when and how to receive workflow notifications

https://learn.microsoft.com/en-us/dynamics365/business-central/across-how-to-specify-when-and-how-to-receive-notifications?wt.mc_id=DX-MVP-5004336

Thanks.

ZHU
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Shauna Langley 633 Super User 2024 Season 2 on at

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Notification entry

Hi,

https://learn.microsoft.com/en-us/dynamics365/business-central/across-how-to-specify-when-and-how-to-receive-notifications

There are a couple of things to check.

Have you got the following setup on the job queue?

Sample purchase order workflow.

On the approval user setup, check the notification setup.

Make sure that there email addresses against the user setup.

Finally check the email scenario assignments.

Hope that helps,

Shauna