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Posted on by Emma Bailey

hi all,

we have some works done by a bc support company, and they set up email notifications for when someone sends a purchase order/sales quote/sales order for approval and when it gets approved. Its never really worked properly and is really hit and miss on whether it sends. Cant see any errors anywhere, the jobs populate as expected and then nothing happens they just sit there.

If i try to run it with an super account does the same thing, just sits there. Notify sender is enabled in the workflow, i can send a test email and it works fine, email outbox is empty and sent emails is empty, notification entries showing the approvals. We are on cloud, emails all set and working. Does anyone have any ideas of how to fix it or whats wrong? any help would be greatly appreciated :)

Thanks,

Emma

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Dynamics 365 Business Central

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KasparsSemjonovs 3,962 Super User 2024 Season 2 on at

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Notification entry

Delete all those job queues for Codeunit 1509, and then try again. On next time a new job queue will be created.
It should be only 1 job queue for this Codeunit running at the same time.
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Hnin Hnin 4 on at

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Notification entry

I faced the similar case and it is fixed after the email account is set as Default Email in Email Accounts page. You can check about it too. Hope it will be helpful to you.
Emma Bailey 19 on at

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Notification entry

sorry for the late reply to this, thanks for the responses! i have checked all the suggested areas and nothing looks amiss to me. To answer shauna's points

- i can see multiple job entries for that codeunit, looks like a new entry is made for each user but they just sit in job queue entries

- ive checked through all our workflows, they all have a line about sending notifications

- The emails assigned in user setup are the users own email which i assume is right?

- notification does exist in email scenario assignment:

hopefully someone knows why its not working or can see something im missing, i think all looks okay?

Thanks,

Emma
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Jun Wang 7,448 Super User 2024 Season 2 on at

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If the workflow is workflow is working as expected but the notification email is not sending out properly. I've seen this before but it could be a MS thing on the workflow notification. The simple solution is to add a response per Shauna's suggestion.
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YUN ZHU 74,141 Super User 2024 Season 2 on at

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Notification entry

Hi, hope the following can give you some hints.

Specify when and how to receive workflow notifications

https://learn.microsoft.com/en-us/dynamics365/business-central/across-how-to-specify-when-and-how-to-receive-notifications?wt.mc_id=DX-MVP-5004336

Thanks.

ZHU
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Shauna Langley 691 Super User 2024 Season 2 on at

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Notification entry

Hi,

https://learn.microsoft.com/en-us/dynamics365/business-central/across-how-to-specify-when-and-how-to-receive-notifications

There are a couple of things to check.

Have you got the following setup on the job queue?

Sample purchase order workflow.

On the approval user setup, check the notification setup.

Make sure that there email addresses against the user setup.

Finally check the email scenario assignments.

Hope that helps,

Shauna