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10Hello Microsoft Team,
I am currently evaluating the Sales Hub Dialer (Preview) feature in Dynamics 365 Sales and would like clarification regarding the dialer behavior differences between Sandbox and Production environments, specifically how to identify whether the dialer is Sales Hub Dialer or Microsoft Teams Dialer.
Sales Hub Dialer Availability
In both Sandbox and Production environments, the embedded dialer UI appears to look the same, which makes it difficult to determine whether the dialer in use is the Sales Hub Dialer (Preview) or the Microsoft Teams Dialer embedded in Dynamics 365.
Could you please clarify:
I am currently evaluating the Sales Hub Dialer (Preview) feature in Dynamics 365 Sales and would like clarification regarding the dialer behavior differences between Sandbox and Production environments, specifically how to identify whether the dialer is Sales Hub Dialer or Microsoft Teams Dialer.
Sales Hub Dialer Availability
- The Sales Hub Dialer is currently available as a Preview feature.
- Preview features appear to be available in Sandbox environments, but not enabled by default in Production.
In both Sandbox and Production environments, the embedded dialer UI appears to look the same, which makes it difficult to determine whether the dialer in use is the Sales Hub Dialer (Preview) or the Microsoft Teams Dialer embedded in Dynamics 365.
Could you please clarify:
- How can we differentiate between the Sales Hub Dialer and the Teams Dialer when both appear as an embedded dial pad inside Dynamics 365?
- If the both dialer is the Teams Dialer, how can we enable and verify the Sales Hub Dialer (Preview) in the Sandbox environment?
- Once enabled, what is the recommended way to confirm a successful live call using the Sales Hub Dialer in Sandbox?
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