Dynamics Community Forum Thread Details

Convert catalog item from service quote to service order

Hi all,

I have a customer who works with catalog items in Business Central. Since the update, they have had issues where they can no longer convert a service quote into a service order, encountering the problem described below.

They haven’t changed their way of working; the issue appeared shortly after the upgrade to version 25 and persists in version 25.1.

Does anyone know anything about catalog items in the service module and whether there are any settings we need to adjust after the update?
Or could this issue be caused by something entirely unrelated to the update?

A quote that had been pending for about a week suddenly went through without us doing anything.

The catalog item is included on the service item worksheet in the service quote for a service item.

error message:

AL-anropsstack:
"Check Service Document"(CodeUnit 9065).CheckServiceLines line 19 - Base Application by Microsoft
"Check Service Document"(CodeUnit 9065).ItemOnBeforeCheckDocuments line 2 - Base Application by Microsoft
Item(Table 27).OnAfterCheckDocuments(Event) line 2 - Base Application by Microsoft
Item(Table 27).CheckDocuments line 12 - Base Application by Microsoft
Item(Table 27).OnDelete(Trigger) line 12 - Base Application by Microsoft
"Catalog Item Management"(CodeUnit 5703).DeleteCreatedFromNonstockItem line 12 - Base Application by Microsoft
"Catalog Item Management"(CodeUnit 5703).DelNonStockItem line 60 - Base Application by Microsoft
"Serv. Catalog Item Mgt."(CodeUnit 6479).DelNonStockFSM line 20 - Base Application by Microsoft
"Service Line"(Table 5902).OnDelete(Trigger) line 38 - Base Application by Microsoft
"Service-Quote to Order"(CodeUnit 5923).MakeOrder line 148 - Base Application by Microsoft
"Service-Quote to Order"(CodeUnit 5923).OnRun(Trigger) line 40 - Base Application by Microsoft
"Serv-Quote to Order (Yes/No)"(CodeUnit 5922).OnRun(Trigger) line 22 - Base Application by Microsoft
"Service Quote"(Page 5964)."Make &Order - OnAction"(Trigger) line 3 - Base Application by Microsoft