As we have started accepting credit card payments in D365, we have found that sometimes we are able to remove/delete a customer card from the customer master data and sometimes the option is disabled. We have tried to look at open sales orders that may have a pending authorization but can't seem to find what open transaction is not allowing the credit card to be deleted from the customer record.
Most of the time- we are able to delete a credit card off the customer account. Once in a while the option is greyed out and we can't tell what open transaction might be blocking it from being deleted.
Any guidance on how to find what's preventing the card from being deleted would be appreciated.
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