web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to change the emai...
Customer experience | Sales, Customer Insights,...
Answered

How to change the email address of the sender in Customer insight

(1) ShareShare
ReportReport
Posted on by Cat_Car 184
 
Hello, I want to change the default email of the sender and the "reply to email" in the settings and not each time in the email.
Where do I make those changes so it applies automatically when I make new emails?
 
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Suggested answer
    Jimmy Passeti Profile Picture
    Jimmy Passeti 792 Most Valuable Professional on at
    Hello,
     
    For the sender, it is possible to change this in the brand profile. (Can be created on the configurations tab)
     
    For the reply-to address, it must be done manually for each email.
     
    Regards,
    Jimmy Passeti | Microsoft MVP
    ✅ Please mark as Verified if this answered your question!
     
  • Verified answer
    Cat_Car Profile Picture
    Cat_Car 184 on at
    Hello, actually someone answered my question.
    Need to go to settings, Brand profil, create a profil if one is not available.
    Name it, save it, and then go to Senders tab and create sender, register the email for the sender and response email and put Yes to default.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 166 Super User 2026 Season 1

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 51 Most Valuable Professional

#2
NeerajPawar Profile Picture

NeerajPawar 51

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans