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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Exception in PromptCol...
Customer experience | Sales, Customer Insights,...
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Exception in PromptColumnExtension - Opportunities

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Posted on by DG-04121528-0
Hi all
 
We have without doing any changes following problems: Within the entity opportunity (all other works), user can not save changes or create new ones.
 
Following Error details:
 
Exception Message: Exception in PromptColumnExtension during RetrieveAndPopulatePromptColumnOfAnyEntity for Prompt Column
ErrorCode: -2147220970
HexErrorCode: 0x80040216
ErrorDetails: 
    ApiExceptionSourceKey: Plugin/Microsoft.Dynamics.AI.Plugins.CustomApis.PrettyPredict
    ApiStepKey: 8615c6ce-a85a-f011-8779-002248f29cc9
    ApiDepthKey: 2
    ApiActivityIdKey: f1aa307c-9a01-4178-978f-2b5c3bab073d
    ApiPluginSolutionNameKey: msdyn_AISolution
    ApiStepSolutionNameKey: msdyn_AISolution
    ApiExceptionCategory: ClientError
    ApiExceptionMessageName: IsvAbortedForbidden
    ApiExceptionHttpStatusCode: 403
HelpLink: http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException%3a80040216&client=platform
TraceText: 
    [Microsoft.Dynamics.AI.Plugins: Microsoft.Dynamics.AI.Plugins.CustomApis.PrettyPredict]
    [8615c6ce-a85a-f011-8779-002248f29cc9: CustomApi 'msdyn_PrettyPredict' implementation]
Activity Id: 279dc177-79d8-4e07-b8a6-e0ab77eaded3
 
In the first step, I was thinking this is coming from the AI Form Assist, but deactivating it makes no different at all. Afterwards I check the setting of the columns: Option for filling out the form is everywhere deactivated. I also checked the security roles, can not see any problem there.
 
Did someone faced the same problem and can help with a solution?
Categories:
Dynamics 365 Sales
I have the same question (1)
  • Suggested answer
    Tom_Gioielli Profile Picture
    Tom_Gioielli 2,704 Super User 2025 Season 2 on at
    Exception in PromptColumnExtension - Opportunities
    Do you have any of the new Generative or Prompt columns in your environment? If so, have you tried removing them or checking to ensure all of the fields that it relies on contain data?
     
    Otherwise, the error detail suggests that this is from a plugin called:
     
    Microsoft.Dynamics.AI.Plugins.CustomApis.PrettyPredict
     
    Is that something that you or your team have deployed in the environment or created? The path for it suggests this is something custom that was added, so you will need to review some trace logs or verify the plugin to figure out why it is preventing the save.

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