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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Identifying Inactive L...
Customer experience | Sales, Customer Insights,...
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Identifying Inactive Leads/Contacts to monitor and reduce Quota Consumption in Customer Insights

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Posted on by RS-03030928-0

How can I determine in Dynamics Customer Insights which specific Leads/Contacts will no longer be counted as People with Interaction and will therefore free up seats within the quota limit?

I tried setting up some segments, but the behavioral triggers seem limited (for example, there is no condition like “Email not sent,” etc.).

Thank you

Categories:
Dynamics 365 Customer Insights - Journeys
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