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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Entry audience settings
Customer experience | Sales, Customer Insights,...
Suggested Answer

Entry audience settings

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Posted on by אע-23061633-0 20
Hi,
i already in Real-Time Journeys , but i don't see the option of Entry audience settings
as you said before:
 
Step-by-Step
  • Open your Real-Time Journey.
  • Select the Entry segment tile (first tile in the journey).
  • On the right-side panel, look for Entry audience settings.
  • Find the option:
  • “Remove people from journey when they no longer satisfy the audience condition”
  • Turn this ON.
 
i will happy if you can explain me how to see this option in the right pannel and also add pic to make it more clear.
thanks,
 
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Suggested answer
    Inogic Profile Picture
    Inogic 743 on at
    Hi,
     
    The “Remove people from journey when they no longer satisfy the audience condition” setting is not available in Real-Time Journeys and not appear in the Entry segment configuration.
    Currently, Microsoft does not provide a dedicated or consistently exposed UI setting for this option across all Real-Time Journey scenarios.
    But, Microsoft recommends achieving the same behaviour using out-of-the-box journey controls:
    1. Exit by segment (Recommended OOB approach)
    • Create a dynamic segment that represents contacts who should no longer continue
    • Add a Journey End / Exit tile
    • Configure Exit by segment
      Example: Contacts are automatically removed from the journey when they meet the exit criteria.

    Microsoft doc Link:
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/journey-end
    2. Use conditions inside the journey
    • Add attribute-based or behavior-based conditions(Example: Route contacts who no longer qualify to an End step of the Journey)

    Hope this helps.
     
    Thanks!
    Inogic

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