web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Finance | Project Operations, Human Resources, ... How to solve Preparati...

Finance | Project Operations, Human Resources, ...

Answered

How to solve Preparation failed error during service update

(1) Share

Report

Report

Posted on by Saran S

323

Hi community,

When I try to apply a service update on my Dev environment, I receive a /Preparation failed/ error, and the log is also empty.

I attempted the update using the LCS admin login.

My C drive has 40GB of free space, and my K drive has over 200GB of free space, but I still encounter the error.

Does anyone have a solution for this issue?

I have the same question (0)

All responses Img

All responses (2)

Answers Img

Answers (1)

Suggested answer

Anthony Blake 2,956 Super User 2025 Season 2 on at

Like (1)

Report

My usual checklist would be something like:

Check admin account is still default in LCS

Check diskspace: already done

Check everything closed, e.g. visual studio

Restart box and retry

Make sure custom code on the box is in a build state - if not, build models and then restart (no sync needed)

Finally the sledgehammer approach - provision a replacement

Was this reply helpful? Yes No
Verified answer

Saran S 323 on at

Like (3)

Report

Resolved.

The SSL certificate had expired.

After rotating the SSL certificate from LCS and performing the service update, it is now working.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1

Martin Dráb 664 Most Valuable Professional

#2

André Arnaud de Cal... 522 Super User 2025 Season 2

#3

Sohaib Cheema 303 User Group Leader

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans