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Service | Customer Service, Contact Center, Fie...
Answered

How to Prevent Overlapping of Bookings on Schedule Board?

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How to Prevent Overlapping of Bookings on Schedule Board? Kindly assist me.

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  • Verified answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi Ashar.

    How are you scheduling the bookings?

    If it is manual, it is a decision of the dispatcher. You can enforce it using the Booking Rule. 

    If you are using the Schedule Assistant it won't overbook.

  • Verified answer
    Nya Profile Picture
    29,064 on at

    Hi,

    The schedule assistant will double book on top of bookings where the Allow Overlap field is set to Yes.

    pastedimage1647336181295v1.png.

    This filter is similar to the Ignore proposed bookings filter, except it's unrelated to the booking status because any booking can be set to allow overlapping.

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