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Service | Customer Service, Contact Center, Field Service, Guides Welcome to the Service forum!

Posted on by Scott_iTalent 175

Welcome to the Service forum! We’re glad you're here! 🎉  Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides How can I notify users of the live chat widget that no agents are currently available?

Last replied Posted on by Elowy GrootCRM 476

  Hi Dynamics pro's,   Our website features the Dynamics live chat widget (without a bot) for contacting our company. We have noticed ...

2
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Service | Customer Service, Contact Center, Field Service, Guides Global Search - Article Preview icon missing

Last replied Posted on by JustRhonda 70

I've followed the steps for Setting up knowledge management but do not see the 'Preview icon' as shown in the red box of this article: Search k...

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Service | Customer Service, Contact Center, Field Service, Guides Maybe a silly question - I cannot access to Dynamics Panel

Last replied Posted on by YG-07112202-0 0

Hello, I reedemmed credits for Dynamics on my Microsoft Account, but I am not able to sign in into my Dinamics panel.  I am so confused about t...

2
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Service | Customer Service, Contact Center, Field Service, Guides CONTACTS

Last replied Posted on by abruzzi 0

Can you create a contact with no account association.  I have contacts that I want to associate with multiple accounts, for instance, a property...

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Service | Customer Service, Contact Center, Field Service, Guides Queue item opens instead of the case

Last replied Posted on by MichaelFo96 139

Hello, We have a view on a dashboard which is based on queue items and displays all active queue items in certain queues.If our users click on on...

8
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Service | Customer Service, Contact Center, Field Service, Guides Preparing for MB-280

Last replied Posted on by VaHiX 2,340

For MB-280 do we need to read all MB-210, MB-220 and MB-260 or it is part of each one? Does anyone know any guide other than the Microsoft Learn? ...

4
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Service | Customer Service, Contact Center, Field Service, Guides Microsoft Edge?

Posted on by CU07110640-0 0

Hi, I am using Microsoft Edge from past few years and the experience was amazing, But a week ago, I"m watching my favourite anime on Aniwatch a...

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Service | Customer Service, Contact Center, Field Service, Guides Is it possible to update the permalink formatting of KB articles to include the name instead of an ID?

Last replied Posted on by Jessica_MV 36

We want to modify the permalink to display the KB article name instead of the KB article id number. Has anyone been able to do this successfully? 

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Service | Customer Service, Contact Center, Field Service, Guides Permalink to Knowledge Articles

Posted on by JustRhonda 70

Other CRM platforms provide a persistent URL for Knowledge articles. It is also referred to as a Permalink. Use case- Users of the Knowledge "Favo...

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