Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU09090633-0 15

I’m encountering an issue in D365 CRM. Users from one Business Unit (BU) are receiving the following error when attempting to copy-paste a JPG image...

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Posted on by IN-29051210-0 0

Hi everyone, we have a voice bot in Dynamics 365 Contact Center with Copilot Studio. The inbound phone number is on Teams Phone, set up via Teams P...

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Last replied Posted on by CU27051316-0 0

Hi Anyone know where to start with servicenow dynamics contact center integration? I'm totally blank and noob but trying to understand/map-out th...

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Last replied Posted on by AnnaZet 46

Hello! I'm learning macros in MS Dynamics Customer Service and I don't know how to display dynamic record name in lookup field on a case that I'm c...

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Last replied Posted on by BryceP 7

I am trying to use the OOB functionality for merging records, but I'm trying to merge more than one, create a new record, and deactivates the other ones? I've been researching for hours and couldn't come up with anything. Any response ...

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Last replied Posted on by Sahil A. 11

Hi folks,  I'm hoping to understand capabilities in offline mode. So far, I've found this link through the MS help menu - https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/operator-offline-mode. Ideall...

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Last replied Posted on by AM-22051547-0 0

We are working with Dynamics 365 Field Service and noticed something confusing regarding the Time Entry Type field (msdyn_timeentry.msdyn_type). T...

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Posted on by SB-26050706-0 0

Hi, We want to migrate over 500+ MR training modules developed in Microsoft Dynamics 365 Guides to the Unity/Unreal platform. Could you please advi...

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Last replied Posted on by CU22051336-0 2

Are any of you experiencing similar session drops or data sync delays when handling heavy background API calls on mobile deployments, or have you ma...

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