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Posted on by Scott_iTalent 282
Welcome to the Service forum! We’re glad you're here! 🎉 Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...
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Last replied Posted on by MM@TOKIYO 0
Hi, I'll display appopintments on schedule board by default for all resources. However, I'd like to make option to hide certain sched...
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Posted on by CU23100303-0 2
Please, does anyone know how we can include information in the Accounts view in the Microsoft Field Service Mobile App? Include more information? &...
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Posted on by CU23100303-0 135
Please, does anyone know how we can include information in the Accounts view in the Microsoft Field Service Mobile App? Include more information? &...
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Posted on by SK-17061216-0 0
Hi everybody We are having issues successfully integrating MS Graph as external search provider. There is only documenation for Sharepoint...
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Last replied Posted on by Joshua Adams 12
Hi Experts, I am facing an issue which I was not facing before. Before the chat widget opens in a rectangle size but now when I click the chat bu...
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Posted on by jim.corriveau@chest... 327
Hello, I have the Case Timeline showing on the Case form and on a child record form. So, the Case has a control and the child record ...
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Last replied Posted on by Edwin VC 14
Currently when working with Customer Service/Omnichannel Session Tabs the behavior is that the tab content will reload every time the tab is selected/has focus.This is documented as by design:"Why do tabs reload when an agent switches session...
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Last replied Posted on by Priyaranjan KS _ Mi... 2
Hi All , I have successfully configured an escalation handover from Copilot to Omnichannel customer service chat whereby the chat wid...
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Last replied Posted on by Neeraj.Sharma 1,579
Hello All I have enabled copilot for Customer service. but on custome agnet app in getting statement "our admin is getting Copilot set up. Come back later." for long so not able to ask questions and draft email. any help on this ?
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