Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by MM@TOKIYO 0

Hi,   I'll display appopintments on schedule board by default for all resources.  However, I'd like to make option to hide certain sched...

Reply

Like (1)

Share

Report

Posted on by CU23100303-0 2

Please, does anyone know how we can include information in the Accounts view in the Microsoft Field Service Mobile App? Include more information? &...

Reply

Like (0)

Share

Report

Posted on by CU23100303-0 135

Please, does anyone know how we can include information in the Accounts view in the Microsoft Field Service Mobile App? Include more information? &...

Reply

Like (0)

Share

Report

Posted on by SK-17061216-0 0

Hi everybody   We are having issues successfully integrating MS Graph as external search provider. There is only documenation for Sharepoint...

Reply

Like (1)

Share

Report

Last replied Posted on by Joshua Adams 12

Hi Experts, I am facing an issue which I was not facing before. Before the chat widget opens in a rectangle size but now when I click the chat bu...

Reply

Like (1)

Share

Report

Posted on by jim.corriveau@chest... 327

Hello,   I have the Case Timeline showing on the Case form and on a child record form.  So, the Case has a control and the child record ...

Reply

Like (1)

Share

Report

Last replied Posted on by Edwin VC 14

Currently when working with Customer Service/Omnichannel Session Tabs the behavior is that the tab content will reload every time the tab is selected/has focus.This is documented as by design:"Why do tabs reload when an agent switches session...

Reply

Like (0)

Share

Report

Last replied Posted on by Priyaranjan KS _ Mi... 2

Hi All ,    I have successfully configured an escalation handover from Copilot to Omnichannel customer service chat whereby the chat wid...

Reply

Like (1)

Share

Report

Last replied Posted on by Neeraj.Sharma 1,579

Hello All I have enabled copilot for Customer service. but on custome agnet app in getting statement  "our admin is getting Copilot set up. Come back later." for long so not able to ask questions and draft email. any help on this ?

Reply

Like (0)

Share

Report