Work is not created after Release to Warehouse in Sales order if you cancel the work by mistake

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Hello All,

We are working D365 10.0.9.

In SO, when I release to WH, work gets created without an issue.

Say two work gets created for 40 qty each, user completes the first work for 40 qty and cancel the second work unknowingly. (Enough inventory exists)

If we release again, message pops up 'Released already' because Load and Shipment qty will be 80 whereas work created qty is 40.

If I update Load and Shipment qty to 40 equal to work created qty and release again. getting an message that '1 Shipments have been created' but work is not created.

What am I missing inorder to to create work for balance 40 qty?

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Rahul Mohta 21,032 on at

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see if this helps

https://msdynamicsworld.com/story/warehouse-release-rule-dynamics-365-supply-chain-management

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jannawangD365 on at

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Hi Hrithi,

Could you let us know if the mentioned the doc can help to reoolve the issue.

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Ashish Upadhyay79 on at

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Hello Hrithi,

Yes, thats the expected behaviour, you cannot release the order again unless you cancel the load and shipment. Instead use process wave with filter on respective wave id that you had cancelled the work order.

That would recreate the work, kindly let me know is that answer your query.

Regards,

Ashish

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AliceBarendregt 1,470 on at

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Hi Hrithi Sara,

Although the load/shipment quantity decrement allows you to release the order again to the warehouse I would like to mention that you can also release the load the warehouse via the load planning workbench form if the load quantity is not auto decremented. Since there is no possibility to decrement the load line quantity when canceling via the work header I assume that this is the case in your scenario.

To come back to your question, besides the 1 shipments have been created, did you also receive a warning message "No work was created for wave X. See the work creation history log for details."? If so, try to validate which e.g. location directives, work templates you expect to succeed and check whether they are failing now. If they are failing, analyze whether there is still enough quantity for that pick location on-hand, or whether maybe some updates have been made related to the batch-enabled checkbox etc.

-Alice

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Community Member on at

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@Rahul,

Thank you for your response.

As mentioned in the link, already 'warehouse release use' is enabled and also the 'Initialize release to warehouse rule' is done.

warehouse master is set to 'Allow partial reservation' but still work is not created.

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Community Member on at

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@Alice,

Initially work was created for the sales order quantity (120) hence work template and location directive are set up right and enough qty available onhand hence the reservation form displays 'Reserved physical'.

Work was cancelled intentionally to test user stories. Then Load and Shipment quantity are updated to match the work qty and shipment is confirmed.

Sales order quantity is 200 hence the balance 80 qty has to be released to WH to create which is not happening.

System displays '1 shipments have been created' no other messages.

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AliceBarendregt 1,470 on at

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Hi Hrithi Sara,

Thanks for the follow-up.

I was able to reproduce it in my test environment as well. Although the steps I used are slightly different I hope that this will help you in resolving the issue.

Figure 1. Initial work

Figure 2. The user cancels a part of the work line

Figure 3. The user updates the load line quantity

After this update the user tries to release the order to the warehouse again. As shown in Figure 4, the same error message as you earlier forwarded will appear.

Figure 4. Info message after the user releases the order to the warehouse

After this, I went back to my load to further investigate it. I updated the cross-docking evaluated and physical reserved quantity to 10 as well.

Figure 5. Update from 20 to 10

After this update, I was able to successfully release the order to the warehouse

Figure 6. Work creation after RTW

If this update does not work for you I would verify the wave template setup. As you probably know if a sales order is released to the warehouse the following steps will occur: shipment creation > Wave creation > Wave processing > Work creation [allocation] + Load creation. Also if no valid wave template can be found, an info message "1 shipments have been created" will appear. However, since this was working before and assuming that no updates have been made related to this I'm not expecting that the latter is the root cause of your issue.

-Alice

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Community Member on at

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Alice, Thank you so much for your effort.

Yes it worked exactly as you explained.

Work created after updating 'cross docking evaluated qty' and 'cross docking physical reserved qty'.

so when we update the load qty why these two fields are not updated by itself? any idea.

I have no idea about this cross docking functionality, do you have MS white paper to understand better?

Thanks you...

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AliceBarendregt 1,470 on at

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Good to hear!

If you want to learn more about the cross-docking functionalities it might be worth having a look at the following: https://www.microsoft.com/videoplayer/embed/RE4f7LF [planned cross-dock] and https://docs.microsoft.com/en-us/dynamics365/supply-chain/warehousing/auto-release-shipment-for-cross-docking [auto-release shipment for cross-docking].

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Community Member on at

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@Alice,

Thank you, will take a look.

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