web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Introducing our New Video Series: Community Spotlight
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / PowerMailChimp 'Sy...
Customer experience | Sales, Customer Insights,...
Answered

PowerMailChimp 'Sync' Now button is missing for some users

(0) ShareShare
ReportReport
Posted on by Tarjani_ec 75

Hi all,

When moving unit UI I've found that some users are not able to see the Sync Now button for PowerMailChimp on the Marketing List record.  They can see the button in the classic, but not in UI.  However as an admin, I am able to see the button in both UI and classic screens.

The user in question has a PowerMailChimp User security role, so should be able to see the button.  Has anyone else come across this? 

I have the same question (0)
  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Tarjani,

    You could check whether the button is also configured with security role in UCI.

    a.JPG

    https://goutamdascrm.wordpress.com/2020/01/06/show-hide-ribbon-button-based-on-security-role-without-writing-code-in-dynamics-365-ce/

    But I would suggest you contact to MailChimp, ask them whether they have provided the latest solution to be compatible with UCI.

    Regards,

    Clofly

  • Verified answer
    Francisco Murtinheira Profile Picture
    Francisco Murtinheira on at

    Hello,

    I would suggest you have a look at the ribbon troubleshooting guide. It's a simple step by step article that goes into detail how to resolve common problems with buttons, such as a button being hidden.

    support.microsoft.com/.../ribbon-troubleshooting-guide

    Hope it helps.

  • Suggested answer
    Tarjani_ec Profile Picture
    Tarjani_ec 75 on at

    Hi all,

    Much appreciated for the replies on here.  I have downloaded the latest ribbon workbench solution to work with, and also downloaded a new solution for PowerMailChimp.  

    The PMC solution got the sync now button to work, however the troubleshooting guide for ribbon workbench is a great help as I"m still learning hot to manage buttons, so it was on the fly prior to the guide.

    Thanks!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Introducing our New Video Series: Community Spotlight

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the December Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 53 Super User 2026 Season 1

#2
Eugen Podkorytov Profile Picture

Eugen Podkorytov 49

#3
Fiona_Tiernan Profile Picture

Fiona_Tiernan 22 Moderator

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans