D365 Customer Insight

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Posted on by CU30010622-0

Hi Experts,

we are planning to shift to D365 Customer Insight from leadsquared .. but there is one confusion in leadsquared there is option of social media posting, and in D365 C.I outbound marketing is not available so no social media posting can u guide how can i manage social media posting in D365

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Dynamics 365 Customer Insights - Journeys

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Vahid Ghafarpour 12,202 Super User 2025 Season 2 on at

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This article only applies to outbound marketing, which will be removed from the product on June 30, 2025. To avoid interruptions, transition to real-time journeys before this date. More information: Transition overview

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/social-posting

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Daivat Vartak (v-9d... 7,835 Super User 2025 Season 2 on at

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Hi CU30010622-0,

I checked the official Microsoft Dynamics documentation, and it looks like you can't directly post to social media from journeys in the new real-time version. They also don't have plans to add this feature anytime soon.

Here's what you can do:

Check the documentation: This link has more details: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/transition-walkthrough-social-posts

Vote for the feature: If you really want this feature, you can suggest it on the Dynamics community forum: https://experience.dynamics.com/ideas/

Workaround: Use Power Automate

You can connect Dynamics 365 to social media using Power Automate. This might require some technical knowledge of Power Automate and the social media platform you want to connect to.

If you're new to this, it might take some learning, but it's not super difficult if you're familiar with development.

If this helps, please give it a "Like." If it solves your problem entirely, please "Mark as Verified" to help others. Feel free to ask if you have more questions.

This response was created with the help of AI to give you clear instructions for your Dynamics 365 question.

Best Regards,
Daivat Vartak

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