Customer Reversal Transaction Duplicates Records

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Posted on by Farhan Mushtaq

AR>Common>Customer>All Customer>
Open any customer and open Collect tab there is 'Closed Transaction Editing' form. Open form when i reverse any transaction by clicking reverse button it perform its functionality and generate reversal voucher but it also duplicates original voucher(means after reversal completion it shows two duplicate lines)

Same process is working fine in AX 2012 R3(CU8) but in CU13 its causing issue.

Before reversal below image

after reversal

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Ludwig Reinhard Microsoft Employee on at

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Hi Fahran,

Can you replicate the issue in a different demo/test environment?

Do you have system modifications implemented in regards to customer settlements?

If the answer to those questions are yes & no then open a support request with MS.

Best regards,

Ludwig

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André Arnaud de Cal... 302,337 Super User 2025 Season 2 on at

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Hi Farhan,

If you don't have customizations here, have you checked LCS issue search for possible known issues?

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Suggested answer

Anup Shah MSFT on at

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Please report this through your support channels if this is happening within standard code.

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