Cannot select a channel or a hierarchy in retail reports - "we didn't find anything to show here".

(2) Share

Report

Posted on by JD-02041707-0

Hello,

I am having exactly the same issue as the one mentionned here: https://community.dynamics.com/forums/thread/details/?threadid=5dd45720-1d0d-40db-b17e-aff00fc51ad4.

When trying to execute retail reports such as the "top customers report", I cannot select any channel nor hierarchy. The setup looks find after check.

I can see it has not been solved in the forum, has someone found a solution to this error ?

Thanks in advance

Categories:

Dynamics 365 Supply Chain Management

I have the same question (0)

All responses (3)

Answers (1)

Verified answer

S Gopi Krishna 665 Super User 2026 Season 1 on at

Like (2)

Report
Copy link

Link copied!

It seems the organization hierarchy was not set up. Ensure you create an organization hierarchy with the appropriate purpose i.e. 'Retail Reporting', and also include the retail and online channels. Once published, you should see these channels appearing when generating reports.

Was this reply helpful? Yes No
JD-02041707-0 11 on at

Like (2)

Report
Copy link

Link copied!

Hi, thank you very much for your answer. You are right, the solution was simply to publish the hierarchy.

Was this reply helpful? Yes No
S Gopi Krishna 665 Super User 2026 Season 1 on at

Like (2)

Report
Copy link

Link copied!

Hello @JD-02041707-0, Good to know that the issue is resolved, could you please mark my previous response as 'Verified answer' so it will be helpful for other users who are facing similar issue. Thanks

Was this reply helpful? Yes No

Join the conversation

Community site session details

Cannot select a channel or a hierarchy in retail reports - "we didn't find anything to show here".

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Meet the Microsoft Dynamics 365 Contact Center Champions

Congratulations to the March Top 10 Community Leaders

Leaderboard > Supply chain | Supply Chain Management, Commerce

Featured topics

Product updates

Community site session details

Cannot select a channel or a hierarchy in retail reports - "we didn't find anything to show here".

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Meet the Microsoft Dynamics 365 Contact Center Champions

Congratulations to the March Top 10 Community Leaders

Subscribe to this forum!

Select categories

Leaderboard > Supply chain | Supply Chain Management, Commerce

Featured topics

Product updates