Supply chain | Supply Chain Management, Commerce

Hierarchy Channel reports

Like (0) Share

Report

Posted on 21 Jun 2021 09:35:01 by Daniel Divkovic

Hi community,

on production system of our customer some of the standard commerce reports, i.e. "category sales report" are not working. If i try to generate a report first i need to select a channel. The drop down to select a channel is empty and shows the message "We didn't find anything to show here.". Is there any config where it is possible to disable the hierarchies for retail reports?

I checked the oranizational hierachies and the purposes everything looks fine there.

Did anyone have this issue and can help ?

Thanks and best regards

Daniel

All responses (2)

Answers (0)

Daniel Divkovic 5 on 23 Jun 2021 at 06:20:01

Like (0)

Report

RE: Hierarchy Channel reports

Hi Ana,

thank you. We are waiting for a DB copy from production to test. Maybe we can find something, if not we will open a support ticket.

Thanks and best regards

Daniel
Suggested answer

Ana Teles on 22 Jun 2021 at 12:54:26

Like (0)

Report

RE: Hierarchy Channel reports

Hello Daniel,

Please create a support request because we need further details to investigate this. The problem may be in different places so we need to check your configuration.

Thank you.