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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to create a segmen...
Customer experience | Sales, Customer Insights,...
Answered

How to create a segment with contacts who didn't open their email?

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Posted on by StefanClaus 15

I want to be able to create a new segment with people who didn't open their email within a specific time range.

Thanks in advance!

I have the same question (0)
  • Suzanne Struijs Profile Picture
    Suzanne Struijs 5 on at
    RE: How to create a segment with contacts who didn't open their email?

    Hello,

    I've also tried to use this segment and it looks like it works.

    The only thing is, that the 'message' is an A/B mail, so it is only taking the 'did not open' from just 1 of the messages and not both.

    Does anyone has an idea how to fix this?

    Thank you.

  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: How to create a segment with contacts who didn't open their email?

    Hi,

    Here is an example:

    pastedimage1627549308178v1.png

    This segment can filter out the contacts who were sent with a certain email but didn't open the email within 7.1 to 7.28.

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