web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... How to Sync Teams Phon...

Customer experience | Sales, Customer Insights,...

Answered

How to Sync Teams Phone Call Activity With Dynamic CRM

(0) Share

Report

Report

Posted on by Pradeep Rai

5,489 Moderator

Hi All,

I want sync the time duration of teams phone call with duration field of phone call entity record.

Scenario:

When a user came to Account record and click on phone call ICON then CRM give us a popup to make a phone call.

Then user select team application to make phone call and after phone call end we need to capture duration in CRM phone call entity.

Thanks,
Pradeep.

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Marcel Lathouwers 175 on at

Like (1)

Report
Copy link

Link copied!

Hi Pradeep Rai

I think that the teams call session has no awareness (or context) where it was created from. So it will be hard to connect the two together.

You might be able to do need things with the new “conversation insights” feature. As it completely analyses the content of the team call, it must be able to tell how long the duration was.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

ManoVerse 184 Super User 2026 Season 1

#2

#3

CU11031447-0 100

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans