web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Changed to Unified Interface and now I can't access System Settings

(0) ShareShare
ReportReport
Posted on by 510
After changing the organization to Unified Interface I can't access System Settings. I get the error message in the attached screenshot. Also attached the crm-trace-log explaining the issue. Anyone know what to do?

Dynamics 365 (On-Premises) 9.1.22.4

[2023-11-14 16:35:21.579] Process: w3wp |Organization:5e7f53e9-126c-4f41-afe3-7e41320d1587 |Thread:   43 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: eb936273-189e-4c2e-8576-b0a67ea9cd4c |ActivityId: eb936273-189e-4c2e-8576-b0a67ea9cd4c | ErrorInformation..ctor  ilOffset = 0x200
>MSCRM Error Report:
--------------------------------------------------------------------------------------------------------
Error: Exception of type 'System.Web.HttpUnhandledException' was thrown.
Error Message: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Error Details: Exception of type 'System.Web.HttpUnhandledException' was thrown.
Source File: Not available
Line Number: Not available
Request URL: https://xxxxxxx.com/ORG/tools/systemsettings/dialogs/systemsettings.aspx?dType=1
Stack Trace Info: [FormatException: Input string was not in a correct format.]
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
>   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
>   at Microsoft.Crm.Web.Tools.SystemSettings.SystemSettingsPage.ConfigureDefaultEmailSettings()
>   at Microsoft.Crm.Web.Tools.SystemSettings.SystemSettingsPage.ConfigureEmailControls(EntityMetadata organizationMetadata)
>   at Microsoft.Crm.Web.Tools.SystemSettings.SystemSettingsPage.ConfigurePage()
>   at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
>   at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
>   at System.Web.UI.Control.PreRenderRecursiveInternal()
>   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
[HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]
   at System.Web.UI.Page.HandleError(Exception e)
>   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
>   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
>   at System.Web.UI.Page.ProcessRequest()
>   at System.Web.UI.Page.ProcessRequest(HttpContext context)
>   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
>   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
>   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
I have the same question (0)
  • Suggested answer
    MLarsen Profile Picture
    510 on at
    Update: Issue fixed. Problem was with Organizational ID that crashed with another organization on the same server. Removed all organizations from Deployment Manager and reimported them all fixed this issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 56 Super User 2026 Season 1

#2
Eugen Podkorytov Profile Picture

Eugen Podkorytov 49

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 42 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans