External Doc No. updated on all Sales Order on warehouse shipment for multiple Sales Orders

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Posted on by Argirios Karmiris

Dear community members,

We have noticed that the /External Doc No/ value is changed to the same one when posting a warehouse shipment on shipments for multiple sales orders

Exact process to reproduce the behavior

Create 3 Sales Orders for 1 sell-to customer customer (ORD1, ORD2, ORD3)
- For each Sales Order, change the External DOc No so that they are different (CUSTPO1 on ORD1, CUSTPO2 on ORD2, CUSTPO3 on ORD3)
Create Warehouse Shipment from ORD1
In the Warehouse Shipment, Prepare and Get Source Documents... to add the lines to ship from ORD2 and ORD3
Create and register pirck
Post Shipment
- After posting the External Doc No for ORD2 and ORD3 is changed to CUSTPO1

This is an issue for us.

Is there a solution to correct this behavior?

Categories:

Dynamics 365 Business Central

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Verified answer

YUN ZHU 95,329 Super User 2025 Season 2 on at

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Hi, try the following approach. Creating a new Warehouse shipment can solve this problem.

Sales Order:

Choose New on the Warehouse Shipments page

Choose Get Source Documents....

Post

External Doc No will not be updated.

Hope this helps.

Thanks.

ZHU

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Suggested answer

Argirios Karmiris 18 on at

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Thank you ZHU for such a wonderful and detailed answer, this worked perfectly!

Much appreciate your support.

Cheers,

Argirios KARMIRIS

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MeatPopsicle 26 on at

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This is fun, but it's a workaround not a solution.

Scenario A:

From ORD1, use the Create Warehouse Shipment feature to generate a Warehouse Shipment

Open the resulting Warehouse Shipment and use the Get Source Documents feature to add one or more other Sales Orders to the shipment

Post the shipment. The resulting Posted Sales Shipments all reflect the External Document Number of the SO used to create the shipment.

This cannot possibly be design intent. Nobody would design a system that does this.

Scenario B:

Create an empty Warehouse Shipment

Use the Get Source Documents to add multiple orders to the shipment

Post the shipment. The resulting Posted Sales Shipments all reflect the correct External Document Number

This is exactly how it should work. I am sure this behavior is design intent.

Scenario A reveals a flaw in the software. The system is not delivering what was intended.

The workaround is useful, but the issue persists and should be addressed by Microsoft.

UPDATE: through a support case with Microsoft, they completely deny that there is anything wrong with the behavior exhibited when combining shipments under Scenario A. Somehow, multiple Posted Sales Shipments for different Sales Orders referring to the External Document Number from the initial order is 'design intent'. I cannot imagine a situation where having the wrong PO# (External Document No.) on a packing list (Posted Sales Shipment) is beneficial to anyone, but Microsoft surely knows best.

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AR-13030844-0 3 on at

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Hi,

we have the same issue. I was wondering if there is a switch somewhere in setup that could change this behaviour? Have you found a solution?

Thanks

AR

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Gerardo Rentería Ga... 25,157 Most Valuable Professional on at

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Hi @AR-13030844-0

Please read some answers below.

Best

GR

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