How to get the conversation Id on Custom Website using JavaScript

(0) Share

Report

Posted on by v.cf.kumar

Hi all,

On my custom web page, I've included the Omnichannel chat widget. Through JavaScript, I want to obtain an ongoing conversation ID for any event (lcw:startChat, lcw:chatRetrieved or Icw:onClose).

I have the same question (0)

All responses (2)

Answers (1)

Verified answer

Community Member on at

Like (1)

Report

Hi VS Singh,

Unfortunately, you can't get conversation ID on your web page.

The official offers the API to get it. However, it can get on the Omnichannel Side.

Reference:

getConversationId (Omnichannel JavaScript API reference) | Microsoft Docs

Get Omnichannel Conversation Id and Custom Context through JavaScript - Carl de Souza

Was this reply helpful? Yes No
Suggested answer

Henry J. 5,237 on at

Like (0)

Report

Resurfacing this thread to suggest 2 workarounds:

1) In the new PVA unified authoring canvas (currently in public preview)

For chatbots created in the new authoring canvas, you can get the conversation id directly from the system variables:

Note: as of today the new unified authoring canvas isn't available for Omnichannel for Customer Service integration.

2) In the production version of PVA, using Bot Framework Composer

Open the PVA bot with Bot Framework Composer:

Create a new dialog (e.g. GetConversationId)

In the dialog, under "Dialog Interface", add a new Output.
With a key name, e.g. "conversationId" and of type "string".

In BeginDialog, add a new node of type "Set a property" (under "Manage properties"), and define it with:

Property: dialog.result.conversationId

Value: =turn.activity.conversation.id (even if it's not auto-suggested)

In Bot Framework Composer, the final step is to publish the bot:

Back in Power Virtual Agents, in a topic, you can select "Redirect to another topic" and select the "getConversationId" dialog.

The conversationId variable will be available as an output:

Was this reply helpful? Yes No