Schedule Resource Groups with RSO

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Posted on by Nicu Aleman

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Dear community,

I encountered the following situation:

We know that we can optimize all resources, one by one: “Resources: Anyone or anything that needs to be scheduled to a job including people, equipment, and facilities.” Overview of Resource Scheduling Optimization for Dynamics 365 Field Service | Microsoft Docs
However, if we want to book 2 resources in the same time, we must create resource groups – this resource group is formed by using an user and an equipment (truck). The manual finding of resources and suggestions works fine. Unfortunately, I cannot manage to optimize Work Orders with resources groups
when running the RSO, the Optimization process skips the work orders that have Resource Groups (therefore 2 or more resource requirements)

Do you know if we can schedule Resource groups, or 2 or more resources on the same Work Order when we run the Resource Scheduling Optimization?

many thanks

nicu

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