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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Incoming email recipie...
Customer experience | Sales, Customer Insights,...
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Incoming email recipient resolved to custom entity records

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Posted on by nexus-sentinel 21
I have an incoming email (let's say test@mail.com) as the recipient. 
I understand the queue and contact showing up as a recipient. What I don't understand is why the custom entity records is also showing up as a recipient? Now I'm seeing 34 records as a recipient. I still want the custom entity to accept emails, to be regarded to, and show up in timelines. I don't want the custom entity records to show up as a recipient (or sender). 
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  • Verified answer
    nexus-sentinel Profile Picture
    nexus-sentinel 21 on at
    Incoming email recipient resolved to custom entity records
    I found the cause of issue. The custom entity we have has the setting "Can have a contact email" turned on. This is why the records in the custom entity are being resolved as recipients. I've reached out to Microsoft and they told me to replace the field causing the issue.
  • AdamTravers Profile Picture
    AdamTravers 25 on at
    Incoming email recipient resolved to custom entity records
    I've had a similar issue (if its the same) where Ive added an email column to a table and its tracked all emails against the records associated with that email address.  Its like Dynamics will track any emails against any email columns. Ive not go around this myself yet and I did'nt get very far with Microsoft Support.

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