Email Dialog - Change of behaviour

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Posted on by Nick Webb

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I'm running Version: GB Business Central 25.4 (Platform 25.2.31671.0 + Application 25.4.29661.31771) SaaS and I'm emailing a Purchase Order via the procedure below:

1. Open a Purchase Order

2. Selecting Send from the 'Print/Send' menu.

3. Selecting 'Yes (Prompt for Settings)' from the 'Send Document to' dialog and clicking OK.

4. Lastly, clicking 'Send email' at this page:

Now, in the past, this page: Email Editor (13, Document), would just disappear once the email is sent, but now it just stays on screen. It's sending the email successfully. On clicking the Close button, it shows the dialog below, where I select 'Discard email' and OK. Why are we having to do these extra steps? Is there a setting that affects this behaviour?

Thanks in advance for help.

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Dynamics 365 Business Central

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Khushbu Rajvi. 20,275 Super User 2025 Season 2 on at

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Please refer this: https://www.sauravdhyani.com/2021/01/msdyn365bc-enhanced-email-capabilities_8.html

https://community.dynamics.com/blogs/post/?postid=5df5619b-6147-4738-9b4b-15bdff1adc87

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Jainam M. Kothari 15,631 Super User 2025 Season 2 on at

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Hello,

It sounds like you're experiencing a change in behavior with the Email Editor in Business Central, likely due to updates or system settings changes. To address this, ensure your Business Central environment is up to date, review the email settings under "Setup and Extensions" > "Email Setup," and check the job queue settings if you're using one to send emails.

May this can help : https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/upgrade/known-issues

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Ramesh Kumar 7,527 Super User 2025 Season 2 on at

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Hi Nick,

I think you are error message on the queue so please go to email outbox and check the error message for the emails

https://learn.microsoft.com/en-us/dynamics365/business-central/ui-how-send-documents-email

https://www.sauravdhyani.com/2021/01/msdyn365bc-enhanced-email-capabilities_8.html

Thanks

Ramesh

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YUN ZHU 95,329 Super User 2025 Season 2 on at

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I simply tested it. I didn't encounter your problem. I suggest you upgrade to BC25.5 and try again.

My Test Version: W1 25.5 (Platform 25.2.31671.0 + Application 25.5.30849.31664)

Hope this can give you some hints.

Thanks.

ZHU

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