Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Windows Security popup on CRM client machine

Posted on by 210

Hello. I am experiencing a problem on a brand new client machine running Windows 10 which is used to access CRM. After entering the CRM URL in Internet Explorer 11, I am getting a login popup as shown below (the other client machines on the same network, including Windows 10 machines, do not get this popup and instead get the CRM sign in page, so its seems that it is not a server configuration issue). I can log in through this popup by entering the username: crmdomainname\username and password. The problem is when a user accesses the case form and selects a value from a lookup field (there is JavaScript code added to this lookup's onChange event which retrieves a value from the database via a SOAP call to the webservice and adds the returned value to a second lookup), the below popup appears and does not accept the correct password. However, on the other client machines the JavaScript code runs fine and there is no authentication popup.

I have tried all the potential resolutions in the following guide http://www.qgate.co.uk/knowledge/microsoft-dynamics-crm-always-prompting-for-username-and-password/ such as adding the CRM URL to Trusted Sites and enabling Integrated Security in Internet Explorer but this has not solved the problem. Is there a way to prevent this Windows Security popup from showing and instead log in using the CRM sign in page?

Windows-security-popup.jpg

*This post is locked for comments

  • Verified answer
    synthesis Profile Picture
    synthesis 210 on at
    RE: Windows Security popup on CRM client machine

    After enabling the Internet Explorer option "Use recommended security and compatibility settings", the Windows Security popup has gone away and I can now log into CRM using the sign in webpage.

  • Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Windows Security popup on CRM client machine

    It's been a while since CRM 4, so maybe something that might help.

    Can you see if you can add the CRM site to trusted sites or local intranet?

    I know that you are not on the same domain, but it might be something related to your Internet Explorer settings.

    Are the other windows machines that don't experience this issue connected to the domain, or have the same configuration.

    I would try to see if I can find the difference between your machine and theirs.

    Easy to say, but hard to find...

  • ashlega Profile Picture
    ashlega 34,475 on at
    RE: Windows Security popup on CRM client machine

    Hm.. if it's CRM4, then it's, actually, supposed to be web forms authentication(what you are referring to as CRM login screen). Not sure at which point that windows authentication would be required at all then.. Can you browse anywhere else from that machine (do you have any other web site on your network that would require authentication)?

  • synthesis Profile Picture
    synthesis 210 on at
    RE: Windows Security popup on CRM client machine

    [quote user="Alex Shlega"]

    Has that windows 10 machine been added to the same domain where CRM server is? I think IE integrated security won't work otherwise

    [/quote]

    No it hasn't. All the other client machines (on the same network) are also not on the same domain as the CRM server and they do not have this Windows Security popup problem and work fine.

  • ashlega Profile Picture
    ashlega 34,475 on at
    RE: Windows Security popup on CRM client machine

    Hi,

     I'll just take a stab at it.. Has that windows 10 machine been added to the same domain where CRM server is? I think IE integrated security won't work otherwise

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,988 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,656 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans