Cant personalize pages or change roles

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Posted on by RA-20121008-0

Hello,

We have an Production Enviroment in BC365, version 26.4 that we will use as Demo Enviroment for our customer, We all have Business Premium licenses, and basicly are logged in as a normal user, not a technician.

When we try to personalize a role(profile) we just get stuck on "Working on it" and no Ribbon with +Field is showing,

On my account i have Permission SUPER,

What more is needed to be able to be able to Personalize Pages.

We have a sandbox also and t he same problem there.

In Entra ive got Dynamics 365 Business Central Administrator policy

We have tried several users and diffrent Browsers

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Dynamics 365 Business Central

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André Arnaud de Cal... 304,932 Super User 2026 Season 1 on at

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Moved the question from the Dynamics 365 General to the Dynamics 365 Business Central forum.

I believe there were similar questions raised this week on the forum. You might find an answer in this answered thread: Solved: Personalization hangs for all users in Business Central

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Pallavi Phade 5,543 Super User 2026 Season 1 on at

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Namaste @RA-20121008-0

This is Microsoft issue .. Microsoft is working on fixes . Will update you once solved

Sharing Reference fom Community Threads

https://www.yammer.com/dynamicsnavdev/threads/3506009018179584

Regards

Pallavi Phade

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YUN ZHU 100,644 Super User 2026 Season 1 on at

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Hi, hope the following helps.

https://admin.powerplatform.microsoft.com/support/knownissues/5655377

Thanks.

ZHU

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Sahan Hasitha 2,683 on at

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hi

I think This is Microsoft issue

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Rishabh Kanaskar 6,225 Super User 2026 Season 1 on at

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Many users across different regions are experiencing this issue. Microsoft has already resolved it for some regions and is rolling out the fix on a region-by-region, tenant-by-tenant basis.

Please be patient, it should be resolved for you soon.

Thanks

Rishabh

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Pallavi Phade 5,543 Super User 2026 Season 1 on at

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Namaste @RA-20121008-0

Issue is fixed , Please verify the same .

Regards

Pallavi Phade

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Nimsara Jayathilaka. 5,100 Super User 2026 Season 1 on at

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Hi

This issue is affecting multiple users across different regions. Microsoft has already deployed a fix in certain areas and is gradually rolling it out region by region and tenant by tenant

Thanks

Nimsara

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Gerardo Rentería Ga... 26,509 Most Valuable Professional on at

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Hi

The fix is already being implemented across all environments. It should be resolved in your environment as well, hopefully soon.

Best

GR

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