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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Dynamics(2013/2015...
Microsoft Dynamics CRM (Archived)

CRM Dynamics(2013/2015) - Social Engagement Management in CRM

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Posted on by Community Member

Hi,

Forgive me if this question is asked incorrectly (CRM beginner)  :) ....

Is there a way to integrate social media with CRM (without subscribing to  MS social listening/engagements any other ms products)? 

OR is the an SDK available to help build this functionality in CRM 2013/5?

Basically, use the data from social to link to either a customer /account / campaign...

Create a case based on a response from social.

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  • Verified answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Refer the following link. It explains deeply,

    www.exacttarget.com/.../how-social-media-and-crm-work-together-successfully

    www.socialmediaexaminer.com/integrate-social-and-crm-data-to-improve-your-twitter-and-facebook-ads

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    Thanks for this...very useful.

    The 2nd link explains how to use crm data with Facebook an Twitter.

    up:www.socialmediaexaminer.com/integrate-social-and-crm-data-to-improve-your-twitter-and-facebook-ads

    I need to know, how would we use facebook/twitter responses / information in CRM..

    E.g. Complaint on twitter from a client, then twitter "somehow" passed this complain to CRM. The CRM user then users the complaint in CRM to open a case in CRM.

    **without buying or adding another product.

  • Verified answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Refer the following thread:

    community.dynamics.com/.../138895

    "Please mark my answer as verified if you found it helpful"

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