When attempting to configure an organization for the CRM Outlook Client 2016 the configuration fails with the following error:
07:49:27| Error| Exception : Object reference not set to an instance of an object. at Microsoft.Crm.Application.FormDescriptor.AddHiddenControlsForCustomControl(XmlNode formNode, EntityMetadata entityMetadata)
at Microsoft.Crm.Application.FormDescriptor.Initialize(EntityMetadata entityMetadata, XmlNode formXml, Guid formId, FormType formType)
at Microsoft.Crm.Application.FormDescriptor..ctor(EntityMetadata entityMetadata, XmlNode formXml, Guid formId, FormType formType, Boolean isUserForm, Boolean isActive, IOrganizationContext context)
at Microsoft.Crm.Application.Forms.FormDescriptorLoader.LoadCacheData(FormDescriptorCacheKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
Not sure where to look except for maybe a Form which might be configured in a way that it is having problems in XML format. Any help is appreciated. Thanks.
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Sorry, unfortunately I didn’t. It seemed related to a specific machine connecting to a specific organization. Same machine connected to a different instance and org fine. I think the client install and configuration crashed at one point, causing future configuration attempts to fail. Eventually it started working though when I tried weeks later.
Hi Joel,
we are facing the same problem these days. Did you find any solution?
Kind regards
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