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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Unable to add serial n...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Unable to add serial number for serialized items in Cloud POS

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Posted on by Vysakh 137

I am facing an issue for a Cloud POS store in test environment where system does not prompt user to enter the serial number for serialized items. And when I try to add the serial number manually, the below message pops up:

pastedimage1594813931584v1.png

Weirdly, for another store with similar configuration but running on Modern POS, I am able to store the serial number. The POS here prompts user to enter it.

Hence this cannot be an issue with the item configuration.

Any suggestions?

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  • Suggested answer
    Ramune Profile Picture
    Ramune on at

    Hi Vysakh,

    did you try to test the case with the SAME product in a test environment using CPOS and MPOS?

    Another product with 'similar' configuration it might have some differences we we do not see.

    If the same product does work as expected in MPOS, but does not work in CPOS, please create a support request so we could investigate it.

  • Vysakh Profile Picture
    Vysakh 137 on at

    Yes, I tried with the same product itself.

    Guess I will raise this concern to MS.

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