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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Setting up Email route...
Microsoft Dynamics CRM (Archived)

Setting up Email router with two different domain names

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Posted on by yify 1,023

Hi all,

We have a new CRM onpremise instance setup and we have to send an automated email from two different email addresses.

For example I have to send from support @ abc.com , support@xyz.com.

Both emails don't have the same domain - one is @abc.com addresses amend other is xyz.com.

Should two email server profiles be created to send automated emails from this two different  domains using a workflow?

Thanks

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  • Verified answer
    tpeschat Profile Picture
    tpeschat 4,930 on at

    Hi.

    What do you aim to configure? Server side sync or the email router?

    For server side sync you need to setup email profiles in CRM and the mail server must be an exchange server.

    In case you nees pop3 or smtp, you have to go for the email router. There you can setup multiple incoming and outgoing profiles and then assign these profiles to the user mailboxes or queues.

    hth Thomas

  • yify Profile Picture
    yify 1,023 on at

    Thanks for the quick response Thomas.

    I aim to configure the sever side sync.

    If you don't mind can you explain me in detail what all I need to do in order to send the automated emails from this two domain names as I am new to CRM and this email thing.

  • Verified answer
    tpeschat Profile Picture
    tpeschat 4,930 on at

    Hi.

    I'd suggest you go throug the articles from Neil Parkhurst:

    neilparkhurst.com/.../mb2-712-microsoft-dynamics-crm-2016-customization-and-configuration-mailboxes

    neilparkhurst.com/.../mb2-713-certification-microsoft-dynamics-crm-2016-sales-integration-email-server

    Thes explain what needs to be setup and all the different ways of setting up mailboxes, profiles a.s.o.

    br Thomas

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