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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Users unable to click ...
Customer experience | Sales, Customer Insights,...
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Users unable to click checkmark to complete tasks

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Posted on by MattD_JMX 4
We have had an issue crop up recently.  Several users are unable to click on the small checkmark on tasks in the timeline in order to mark them as complete.  It's as if the checkmark is greyed out.  The only way to mark the task as complete is to open the task record completely and then click on /Mark as done/.   The other strange thing is that I am unable to replicate this and a few other users do not have the problem.  All have the same permissions.   Anyone else experiencing this?  On 2023 release wave 2 enabled  

Server version: 9.2.23105.00256

Client version: 1.4.6825-2310.5

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  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    I am using the Sales trial version.
    I have not encountered the issue you describe in my testing.
     
    You can disable the Close Activity command in the Timeline control and then enable it again.
    Then, go back to the sales application to see if the command has taken effect.
     
    You can also troubleshoot issues by following the instructions in this document.
    FAQs for timeline control in Power Apps - Power Apps | Microsoft Learn

    Best Regards,
    Dengliang Li
     

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