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ReportGood morning
We are a business based in the UK, and we take a lot of upfront transactions (either by Credit Card or by BACS) for items we sell.
Our current provider has set us up to use prepayments, so when we take an order like this we create a sales order then we go to Actions > Posting > Prepayment > Post Prepayment Invoice
This then creates a prepayment invoice which has 1 line called Sales prepayment, and this invoice also shows the VAT.
We then release order to warehouse and despatch etc and once the order is posted it creates another invoice - this one shows the items sold but doesn't seem to show the VAT on this invoice.
This is causing our customers a lot of problems as they need the invoice showing the goods, complete with the applicable VAT showing on the invoice.
Our current provider doesn't seem to know how to make this happen.
Can anyone advise whether they think we are using the correct process for this situation ad whether there is any way around this issue?
Any help would be appreciated
Thanks in advance!
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