From Customer Return to Vendor Return

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Posted on 5 Nov 2015 15:11:25 by Kerry Travis

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Our customer returned some product to us that they didn't find suitable. There were two returns of the same product. Both were returned to inventory on hand quantity.

The first shipment was returned to the vendor without issue. The customer receipt was available and we were able to process the return.

On the second shipment, we were not able to choose the customer return as our receipt. There was nothing there, even though the product is clearly available in inventory.

Both customer returns were processed the same way (or so it appears). Not sure why the second customer shipment did not appear on the vendor return.

Thanks for any help.

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Tim Foster 8,515 on 07 Nov 2015 at 02:52:37

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RE: From Customer Return to Vendor Return

The second shipment was probably transferred to a different site after receipt. This makes the receipt unavailable to return against (as GP marks it "Sold").

Tim