Problem with Track and Set Regarding and OrgDBOrgSettings Enabled/Disabled

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Posted on by Federica

Hi,

we have this user facing an issue with his Track and Set Regarding feature in Outlook. He's been getting this alert in his Outlook add-in for a few months, but this worked beforehand:

I checked the alerts history and I see that the category Tracked to Dynamics 365 has been disabled for his mailbox, as the OrgDBOrgSettins is disabled:

Could you help me to find a resolution and re-enable this feature for the user?

Thank you very much D365 Community!

Federica

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Haig Liu Microsoft Employee on at

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Problem with Track and Set Regarding and OrgDBOrgSettings Enabled/Disabled

Hi Federica,

Here's a related document:

https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/tracked-to-dynamics-365-category-added

If my answer was helpful, please click Like, and if it solved your problem, I hope you can verify it to help other community members find more.
Please feel free to contact me if you have any further questions.
Regards,
Haig