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Customer experience | Sales, Customer Insights,...
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Dynamics 365 Marketing forms blocks email delivery to contacts/leads

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Dear community members,

I am running into a problem with the Dynamics Marketing Forms. Visitors do not receive any confirmation emails (as set in the customer journey) after they have fill in their data through our marketing forms script, which is placed on our website.

Previously I used mapped forms to link third party custom forms on our website to connect it with Dynamics Marketing. Mapped forms, however, did work, since people received confirmation emails after filling in their data.

But since I've been using the Dynamics' marketing forms by placing the script on the website, it no longer seems to be working and I cannot figure out what problem is.

To give you an idea how everything is setup, see the following steps:

Step 1: I have created a marketing form and a form page in Dynamics Marketing. The form type is a ‘Landing page’ and it is also set to create contacts/leads.

1488.jpg

Step 2: Then I put this <div script on our website.

4213.jpg

Step 3: As you can see, after placing the script on my website, you can see the Dynamics Marketing Forms script being active.

3554.jpg

Step 4: I have also set up a customer journey, so that when someone submits the form he should receive a confirmation mail.

1016.jpg

Step 5: After the visitor fills in the marketing form, I receive his data, as can be seen in the ‘Submissions’ tab. However, the visitor does not receive any confirmation emails. While it worked before with the mapped Marketing forms.

5.jpg

What is striking is that contact setting is automatically switched from 'Allow Bulk Emails' to 'do not Allow Bulk Emails' when they fill in this marketing form. These settings are by default on allow.

I hope you can help me with this

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I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    pastedimage1631581300553v1.png

    If there is any further doubt, please do not hesitate to let me know.

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Nya, It seems that this worked. Thank you!

  • Verified answer
    Nya Profile Picture
    29,060 on at

    Hi, 

    Would you please translate the tick option in your screenshot in Step 3 into English?

    The default text of the option is "Do not email".

    It means that if you tick it, the Bulk Email field will be set as "Do Not Allow".

    pastedimage1631262312190v1.png

    I used a translator to make a simple translation of the phrase you provided, the meaning seems to be the opposite, and a tick means consent to send the email.

    I think that's the problem, you need to modify your entry to fit the properties of the field, or modify the correspondence between the values and the labels of the field.

    pastedimage1631262450086v2.png

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