Export Customer Service Schedule (Business Hours) within a Solution

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Posted on by empath-e CRM

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Hi All,

Is it possible to export a Customer Service Schedule within a Solution from one Environment to another? I have a Customer Service Schedule assigned to an SLA so I ideally do not want to have to create a new Customer Service Schedule and assign it to the SLA each time.

D365 Online - 2022 release wave 1 enabled

Server version: 9.2.22055.00192
Client version: 1.4.4358-2205.5

Any help would be appreciated.

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Ryan_Kim 5 on at

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RE: Export Customer Service Schedule (Business Hours) within a Solution

I have created the few SLA that used the Customer Service Schedule and then added the SLAs and flows to solution to deploy.

I also set the Calendar export and import option>Enable to Yes.

when I import it to a target environment, it does not bring the customer service schedule.

any idea?
empath-e CRM 1,136 on at

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RE: Export Customer Service Schedule (Business Hours) within a Solution

I managed to find the solution for this if anyone else ever comes across the same issue.

Steps to enable calendar export and import:

Go to Customer Service Hub> Service Management>>Service Configuration Settings>Calendar export and import option>Enable to yes >Save and close.