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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Export Customer Servic...
Customer experience | Sales, Customer Insights,...
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Export Customer Service Schedule (Business Hours) within a Solution

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Posted on by empath-e CRM 1,136

Hi All,

Is it possible to export a Customer Service Schedule within a Solution from one Environment to another? I have a Customer Service Schedule assigned to an SLA so I ideally do not want to have to create a new Customer Service Schedule and assign it to the SLA each time. 

D365 Online - 2022 release wave 1 enabled

Server version: 9.2.22055.00192
Client version: 1.4.4358-2205.5

Any help would be appreciated.

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  • empath-e CRM Profile Picture
    empath-e CRM 1,136 on at

    I managed to find the solution for this if anyone else ever comes across the same issue.

    Steps to enable calendar export and import:

    Go to Customer Service Hub> Service Management>>Service Configuration Settings>Calendar export and import option>Enable to yes >Save and close.

  • Ryan_Kim Profile Picture
    Ryan_Kim 5 on at

    I have created the few SLA that used the Customer Service Schedule and then added the SLAs and flows to solution to deploy.

    I also set the Calendar export and import option>Enable to Yes.

    when I import it to a target environment, it does not bring the customer service schedule.

    any idea?

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