Microsoft Dynamics CRM (Archived)

How to have workflow execute only during business hours

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Posted on by BrianC

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Hello,

I would like to have this functionality for a workflow:

If the current time is after hours, or weekends, put a wait on the process until business hours.

I am finding that I cannot create this with OTB MSCRM. What is required for this functionality? What are my best options? A Tool? Plugin/JavaScript?

Thank you!

Schweep

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a33ik 84,331 Most Valuable Professional on at

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Hello,

I think that the best choice for you (because you use workflows) is usage of custom workflow activities.

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Jason M. Cosman 5,234 Moderator on at

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Hello Schweep;

I wonder why you'd look to do this; was the intended approach so user's aren't receiving emails/working afterhours? There certainly isn't anything that comes out of the box for this in terms of this type of requirement.

As Andrii has said a Custom workflow activity could work; but I'd definitely recommend more then just that as a solution if this was something you absolutely needed. A custom entity to specify the business hours/work days. Something you could configure in each environment and would also allow the customer to configure themselves without a code change. Or even using the configuration of workdays/hours out of the box for CRM.

Thanks for posting this question Schweep!

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BrianC 1,515 on at

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Hello and thank you for your replies.

What do you mean by "custom workflow activity"?

Thank you,

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Jason M. Cosman 5,234 Moderator on at

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Hello Schweep;

It's much like a plugin as it's done using C# or more back end coding. I'd recommend you read about it in the MSDN and SDK at msdn.microsoft.com/.../gg309745.aspx

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a33ik 84,331 Most Valuable Professional on at

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Try to use search engine some day, it is freaking awesome! - http://tinyurl.com/zme33ls

And result - msdn.microsoft.com/.../gg309745.aspx

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www.powerobjects.com/.../create-recursive-or-scheduled-workflows-in-crm

If my response is helps you, please mark as "Verified"

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