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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / No Service in my sitem...
Microsoft Dynamics CRM (Archived)

No Service in my sitemap.xml

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Posted on by jmoleman 135

I adopted the CRM and cannot get the service module to show or activate. Looking at the sitemap, there is no data for the Service functionality. How do I get Service to become an active part of CRM?

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  • alf Profile Picture
    alf 17,915 on at

    Hi,

    If you removed it from the sitemap.xml you will need to add it back there. 

    Here's the 'service group' snippet of code for the site map:

            <Group Id="CS" ResourceId="Area_Service" DescriptionResourceId="Customer_Service_Description">
              <SubArea Id="nav_apptbook1" ResourceId="Homepage_AppointmentBook" DescriptionResourceId="AppointmentBook_SubArea_Description" Icon="/_imgs/ico_18_servicecal.gif" Url="/sm/home_apptbook.aspx" AvailableOffline="false">
                <Privilege Entity="activitypointer" Privilege="Read" />
                <Privilege Entity="service" Privilege="Read" />
              </SubArea>
              <SubArea Id="nav_cases" Entity="incident" DescriptionResourceId="Cases_SubArea_Description" Url="/CS/home_cases.aspx">
                <Privilege Entity="incident" Privilege="Read" />
              </SubArea>
              <SubArea Id="nav_managekb" ResourceId="Homepage_KBManager" DescriptionResourceId="KBManager_SubArea_Description" Icon="/_imgs/ico_18_126.gif" Url="/cs/home_managekb.aspx" AvailableOffline="false">
                <Privilege Entity="kbarticle" Privilege="Read,Write,Create" />
              </SubArea>
              <SubArea Id="nav_contracts" Entity="contract" DescriptionResourceId="Contract_SubArea_Description">
                <Privilege Entity="contract" Privilege="Read" />
              </SubArea>
              <SubArea Id="nav_services" Entity="service" DescriptionResourceId="Service_SubArea_Description">
                <Privilege Entity="service" Privilege="Read" />
              </SubArea>
            </Group>

  • jmoleman Profile Picture
    jmoleman 135 on at

    Thank you so much! I'm going to try it this afternoon and hopefull, it will work. I don't know how it got deleted in the first place but this should put it back.

    J

     

  • jmoleman Profile Picture
    jmoleman 135 on at

    Do you have the <area tag for this section of the sitemap?

     

    Jerry

  • jmoleman Profile Picture
    jmoleman 135 on at

    Nevermind, I got the tag from the microsoft CRM site.

     

    J

     

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