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Correcting deposits posted to wrong customer

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Posted on by 25

I have posted a payment to the wrong customer and need to know how to reverse it and post it to the right account. The deposit was posted in January. The system wouldn't allow me to do a reverse entry.

  • Verified answer
    Roxane Profile Picture
    Roxane 25 on at
    RE: Correcting deposits posted to wrong customer

    Thank you. It worked.

  • Suggested answer
    Roxane Profile Picture
    Roxane 25 on at
    RE: Correcting deposits posted to wrong customer

    Thank you for your reply. I tried your solution but our system wouldn't allow me to reverse it. The message is below. 

    pastedimage1658834825850v1.png

  • Suggested answer
    Vaishnavi J Profile Picture
    Vaishnavi J 3,056 on at
    RE: Correcting deposits posted to wrong customer

    Hi Roxane 

    Please follow the below steps:


    1. Check in General Ledger Setup (Posting date from and to ) and in User Setup (Your user has some posting date restriction on Posting date from and to fields). if yes then kindly change it for temporary basis.


    2. Go to Customer Ledger Entries then select the incorrect payment you have made.
    Click on Process-> Unapply Entries.

    pastedimage1658810124976v1.png

    3. A screen appears the click on UnApply action. This will remove the application of the payment with the invoice.

    pastedimage1658810195068v2.png

    4. Since you have made the payment entry with incorrect customer you need to also reverse the payment entry.

    so click on Payment Entry and click on Reverse Transaction.

    pastedimage1658810271999v3.png

    5. A screen will appear click on Reverse Action.

    pastedimage1658810319886v4.png

    6. Go to Journal and make the correct payment and apply the invoice and post it.

    If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 74,036 Super User 2024 Season 2 on at
    RE: Correcting deposits posted to wrong customer

    Hi, It looks like you need to reverse the payment for the month that has been closed.

    I totally agree with Kim.

    Just using Unapply Entries... on Customer Ledger entries page first, then create an adjustment payment.

    pastedimage1658793897755v2.png

    pastedimage1658793930628v3.png

    Hope this helps as well.

    Thanks.

    ZHU

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 11,425 User Group Leader on at
    RE: Correcting deposits posted to wrong customer

    Step 1 - unapply payment if it was applied to invoices

    Step 2 - Do a journal entry with today's date

              Line 1. debit wrong customer, apply entry to the payment incorrectly posted. Make sure document type is not payment, you can leave blank

              Line 2. credit correct customer, same amount as line 1, apply to desired invoices.

    Step 2 - post

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