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I have posted a payment to the wrong customer and need to know how to reverse it and post it to the right account. The deposit was posted in January. The system wouldn't allow me to do a reverse entry.
Hi Roxane
Please follow the below steps:
1. Check in General Ledger Setup (Posting date from and to ) and in User Setup (Your user has some posting date restriction on Posting date from and to fields). if yes then kindly change it for temporary basis.
2. Go to Customer Ledger Entries then select the incorrect payment you have made.
Click on Process-> Unapply Entries.
3. A screen appears the click on UnApply action. This will remove the application of the payment with the invoice.
4. Since you have made the payment entry with incorrect customer you need to also reverse the payment entry.
so click on Payment Entry and click on Reverse Transaction.
5. A screen will appear click on Reverse Action.
6. Go to Journal and make the correct payment and apply the invoice and post it.
If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much
Hi, It looks like you need to reverse the payment for the month that has been closed.
I totally agree with Kim.
Just using Unapply Entries... on Customer Ledger entries page first, then create an adjustment payment.
Hope this helps as well.
Thanks.
ZHU
Step 1 - unapply payment if it was applied to invoices
Step 2 - Do a journal entry with today's date
Line 1. debit wrong customer, apply entry to the payment incorrectly posted. Make sure document type is not payment, you can leave blank
Line 2. credit correct customer, same amount as line 1, apply to desired invoices.
Step 2 - post
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