My client noticed she used the wrong customer ID on a service call but had already created the invoice.
She changed the customer ID on the service call but obviously she can't change it on the Sales Invoice that was created from the service call.
She voided the Sales Invoice, but if she enters an invoice manually it won't tie back to the service call.
What should she do with the service call? Does she need to void it and re-enter, which was my suggestion? or can she somehow manually update the service call with the right Sales Invoice number so she will eventually be able to close it.
Many thanks,
Heidi
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