Hi,
I am setting up a queue for our help desk and emails aren't being pulled in. So wanted to check if I had missed any steps:
- A Team has been created
- The team has a queue
- The queue has an incoming email address set
- The convert incoming email to activities option is set to all messages
- The mailbox has the same email address as the queue, is active, approved and tested, plus has the incoming email set to Server-side sync.
- Server side sync is setup and operational and working for other outgoing email accounts (none or incoming yet - although the incoming settings on the exchange server are the same as for outgoing)
- The mailbox shows success when tested.
- If I navigate to the server side sync dashboard no errors are being thrown and it says the mailbox is healthy and running.
Any ideas what I have missed and why it wouldn't be pulling in emails into the queue.
Many thanks, Richard
