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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Scroll bar not moving ...
Customer experience | Sales, Customer Insights,...
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Scroll bar not moving one tab in CRM Dynamics 365

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Posted on by MK-18020615-0 6
Scroll bar not moving one tab in CRM Dynamics 365. even though content available . how to fix it
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Dynamics 365 Sales
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  • Verified answer
    Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 7,833 Super User 2025 Season 2 on at
    Scroll bar not moving one tab in CRM Dynamics 365
    Hello MK-18020615-0,
     
    A non-responsive scrollbar in Dynamics 365, even when content is present, is a frustrating issue. Here's a breakdown of troubleshooting steps, starting with the most common culprits:
     

    1. Browser Issues (Most Likely):

    • Browser Cache and Cookies: This is the most frequent cause. A corrupted browser cache or cookies can interfere with how Dynamics 365 renders the page.

      • Clear Cache and Cookies: Clear your browser's cache and cookies for Dynamics 365 specifically (or for all sites). Don't just clear browsing history; focus on cache and cookies.

      • Try a Different Browser: See if the scrollbar works correctly in a different web browser (e.g., Chrome, Edge, Firefox). This helps isolate if it's a browser-specific issue.
    • Browser Extensions: Browser extensions (especially ad blockers or script blockers) can sometimes interfere with website functionality. Try temporarily disabling your browser extensions to see if that resolves the issue.

    • Browser Zoom Level: An unusual zoom level in your browser can sometimes cause scrollbars to malfunction. Try resetting your browser zoom to 100%. (Ctrl + 0 or Cmd + 0).

    • Hardware Acceleration: In some cases, disabling hardware acceleration in the browser can help. This is worth a try if the other browser settings don't work.

      •  

    2. Dynamics 365 Customizations (Less Likely, but possible):

    • JavaScript Errors: If there are JavaScript errors on the page, they could be preventing the scrollbar from working. Open your browser's developer tools (usually F12) and check the "Console" tab for any errors.

    • Form or View Customizations: While less common, a custom JavaScript web resource or a poorly configured form or view could be interfering. If you have any recent customizations, try temporarily disabling them (in a non-production environment first!) to test.

    • Business Rules: It's unlikely, but a business rule might be affecting the rendering of the content. Review any active business rules on the entity you're working with.
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.
     
    My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.
     
    Best Regards,
    Daivat Vartak
  • ArchitectMadhan Profile Picture
    ArchitectMadhan 458 on at
    Scroll bar not moving one tab in CRM Dynamics 365
    Hi,
     
    Please check in other browsers, it may be due to browser display settings (Zoom Settings) or any browser updates not installed.
     
    If you find this solution useful, please like it and accept it as answer.
    -ArchitectMadhan
  • CU07101218-0 Profile Picture
    CU07101218-0 9 on at
    Scroll bar not moving one tab in CRM Dynamics 365
    We are experiencing the same issue in our production environment, but none of our test environments. We have tried different browsers and checked all settings we thought relevant in the browser. The issue is not on all records and not always consistent. 
  • Verified answer
    Tom_Gioielli Profile Picture
    Tom_Gioielli 2,254 Super User 2025 Season 2 on at
    Scroll bar not moving one tab in CRM Dynamics 365
    Do you, by chance, have a web resource or something on your first tab that contains a scroll bar? I saw this happen with a customer, and we narrowed it down to a bug with some recent push from MS. Basically, we had an HTML web resource that showed on the first tab of the Opportunity form with some information in it. On smaller screens, such as a laptop, this web resource had a scroll bar visible. This caused other tab scroll bars to become non-functional in the rest of the form.
     
    The solution was to increase the height of the web resource and disable the scroll bar for it entirely, which appears to have fixed the issue for now. Hopefully this is something Microsoft can address with their next update.

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