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Hi everybody,
does any of you know what this error means?
It is shown in the "journey events" I'm trying to launch. It never happened before.
Many thanks for your help!
Hi Erica,
Did you use new canvas customer journey? I didn't find content that was shown in the screenshot.
It will be helpful if you could share a larger screenshot with more details.
Regards,
Clofly
Hi,
this is the customer journey, i think it is made with the new canvas:
I made a new journey and launch it later, and it started correctly.
Thanks
Erica
thanks
The issue could be caused from server side.
If currently a new journey is able to start correctly, you could keep focusing on it for several days to check whether the issue will occur again.
If it still exists, open a support ticket for further assistance:
https://admin.powerplatform.microsoft.com/support
Hi Erica.89,
The delay was most probably caused by some backend/server issue.
If the situation repeats, please do create a support ticket and we will investigate.
Best Regards,
Aga
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