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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer journey delayed
Customer experience | Sales, Customer Insights,...
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Customer journey delayed

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Posted on by Erica.89 5

Hi everybody,

does any of you know what this error means?

error-cj.JPG

It is shown in the "journey events" I'm trying to launch. It never happened before.

Many thanks for your help!

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Customer journey delayed

    Hi Erica.89,

    The delay was most probably caused by some backend/server issue.

    If the situation repeats, please do create a support ticket and we will investigate.

    Best Regards,

    Aga

  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Customer journey delayed

    Hi Erica,

    The issue could be caused from server side.

    If currently a new journey is able to start correctly, you could keep focusing on it for several days to check whether the issue will occur again.

    If it still exists, open a support ticket for further assistance:

    https://admin.powerplatform.microsoft.com/support

    Regards,

    Clofly

  • Suggested answer
    Erica.89 Profile Picture
    Erica.89 5 on at
    RE: Customer journey delayed

    Hi,

    this is the customer journey, i think it is made with the new canvas:

    cj-error.JPG

    I made a new journey and launch it later, and it started correctly.

    Thanks

    Erica

    thanks

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Customer journey delayed

    Hi Erica,

    Did you use new canvas customer journey? I didn't find content that was shown in the screenshot.

    It will be helpful if you could share a larger screenshot with more details.

    Regards,

    Clofly

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