Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM forum
Unanswered

iPhone mobile app gets SSL certification verification failed -error while login

Posted on by 200

My customer is running Dynamics 365 v9 Onpremise and can connect with iphone browser (with VPN) to Dynamics CRM server.
When login with Dynamics 365 for Phones (with vpn on) they get message "can’t connect to the server because SSL certification verification failed".

Any ideas what needs to be done here ?

Cheers,

Pekka

Categories:
  • Pekka Häkkinen Profile Picture
    Pekka Häkkinen 200 on at
    RE: iPhone mobile app gets SSL certification verification failed -error while login

    Thanks, I have now opened this case for Microsoft support. Lets see what comes out.

  • Alan Ericson Profile Picture
    Alan Ericson on at
    RE: iPhone mobile app gets SSL certification verification failed -error while login

    Hi Pekka,

    Certification validation can be more comprehensive with the mobile app. So, if there is something missing like an intermediary certificate that isn't trusted, you will see an issue with connecting mobile.

    Here is a helpful tool to use for certificate validation: https://www.digicert.com/help/

    Simply enter in the address of your CRM site (crm.contoso.com) and select the button to check.

    Hope this helps,

    Alan

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,989 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 225,588 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans