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Job Queue does not send email to customers (statement)

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Posted on by Hatimali84

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I am working with a client and they want to send customer statements via email using the Job queue. We have setup the job queue in the sandbox and have scheduled it to run everyday. For testing we have put put the client's email in the email field so that the actual customer does not get the emails. The test email is working without any issues.

when i check the logs, it says successful but then we don't get any email with attachment for the customer we have setup the job queue.

We created to Job queues and in the log it shows that it was successful but did not receive any statement for the customers.

Does anyone have any idea if we are missing any step.

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YUN ZHU 95,739 Super User 2025 Season 2 on at

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Hi, as far as I know, what you are doing is not the automatic email feature, but the Schedule Reports

More details: https://www.innovia.com/blog/two-ways-to-schedule-reports-in-business-central

And https://www.youtube.com/watch?v=iDQqyNzcRj8

If you want to automatically send emails to customers, unfortunately this needs to be customized.

Hope this helps.

Thanks.

ZHU

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rostad.exe 60 on at

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Your can automate this with Power Automate integration with business central.

So that everytime a report named "Customer Statement" gets created in your inbox it will pick the .pdf up and send an email.

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Hatimali84 564 on at

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Hi All,

Thank you very much for the response on this.

It seems like there are some limitations to this job queue and we had also reached out to Microsoft but It was not resolved.

Running the scheduled statements works fine its kind of manual trigger. When we try to reschedule it starts giving an error and does not run the day we want it to run.

For now we will stick to manual process.

Thank you.

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