Question -
I have a client that wants to setup Customer item Numbers. At SOP entry they want to enter the customer item number and not the GP inventory item.
In POP there is a system setting to use Vendor item instead of Inventory Item. I can't seem to find anything in SOP entry - does anyone have some knowledge to share?
Thank you in advance........
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THERE ARE ALL SORTS OF OPTIONS....all dependent on the customer's part number being listed in the Customer Item Cross Reference. However, if you have a good relationship with a customer, you will want to do this.
You can use the lookup for a part number in SOP Line Item Entry and select by the Customer Item Number. In Version 2010, you can make this the default search.
Since that depends on the Customer Cross Reference and ONLY shows items for the selected customer, you could also create a Smartlist that lists your part number and the customer's part number. This way if several customers (like different stores for one chain) use the same internal part number, you can again use the SmartList to search in the Item Lookup (and in V2010......)
Processes like these are covered in our Understanding SOP manual (Chapter VIII, Page 17)
FYI - follow up.........
I don't like the way this works - but it does work.......
Go to Cards, Sales, Customer Item - complete the screen.
After saving here's what GP does........
If I enter a sales order with that Customer ID and I type in exactly the customer item number I setup - as soon as user tabs off item number the application immediately converts the customer item number I entered to the GP Inventory Item Number.
I'd prefer it to work like POP - but it does work........
Thanks for everybody's assistance......
You can use the Customer Item feature of GP but you will need to have the Distribution Suite (previously advanced distribution and advanced picking) which unfortunately is sold separately.
While you can setup customer items in GP (Cards > Sales > Customer Item), for some strange reason I cannot comprehend, you don't have the ability to enter SOP documents by customer item number. However, you could create a customization to do this.
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