email synchronization crm 2013

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Posted on by Community Member Microsoft Employee

hi there guys.

i noticed CRM didn't integrate some emails during a short period of time. i had to "Test & Activate" the mailbox so the mails started integrating again.

my question is:

a) how can i synchronize the missing emails ?

b) can i prevent this from happening in the future? how?

I'm using CRM 2013 on-premises, w/ SP1 UR2 (6.1.2.112), emails are configured at Server Side Synchronization, on Exchange

Thanks in advance

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Community Member Microsoft Employee on at

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RE: email synchronization crm 2013

Hey Radu,

It sure worked, thank you very much for your help!

Regards
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Radu Chiribelea 6,667 on at

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RE: email synchronization crm 2013

hi tiagosh,

You can set the threshold date in the past, on the mailbox record

see: crmbook.powerobjects.com/.../user-interface

Then the older e-mails should be processed again. This might take some time, depending on how many emails were sent since that date.

Hope this helps,

Radu