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Microsoft Dynamics CRM (Archived)

Custom Dashboard business unit wise

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I am having requirement of creating dashboard to show all the records in business unit wise how can i achieve that functionality any one please guide me its very important for  me. For example: In dashboard  lead  entity i can show entire  lead in organization level but i need to split up all the record in business unit wise and then i need to show in dashboard.

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  • Suggested answer
    Dynamics_Alok Profile Picture
    1,746 on at

    You can split Leads based on BU wise using Owning BusinessUnit or using owners Bunisess Unit field.Add the same in criteria to segregate Lead.

  • Community Member Profile Picture
    on at

    can you explain it clearly please where i can segregate lead to show in dashboard page ?

  • Community Member Profile Picture
    on at

    Hi Prasanth. CTI can help you with this requirement. Tenfold, a third-party CTI, offers call analytics on the backend with computations for average lead response time. our analytics dashboard also features leaderboards that you can use for gamification.  They also support MS Dynamics integration.

    tenfold.com/.../dynamics

  • Suggested answer
    Gopalan Bhuvanesh Profile Picture
    11,401 on at

    Create public views for Leads.

    Use Related Entity (for Leads), Owning Business Unit (Field - Name) as one of the filter criteria for the views you are going to use in the dashboard.

    Name Equals 'ExampleBusinessUnit'

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