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When I try to open any records from the Omnichannel Agent Dashboard that are labeled "Closed Worked Items".
However, it is redirected to the Conversation-Customer Summy Page, where it displays error messages for some blocks.
Has anybody any idea how I can resolve the above errors?
Thanks & Regards,
Awesome, thank you!
Hi all!
Did anyone find a solution for this - I'm having the same issue.
Hi D365 Power Agent,
I am encountering this same issue as well when opening the Conversation Customer Summary form within the Omnichannel application. Have you been able to find a resolution to this issue? Would greatly appreciate your insights.
Thank you!
I too think this may help.
I found this answer, this may help.
You can see what is happening. If you click the Add button when there is no value in the text input, an empty record will be entered. Previously, if the text input had no value, nothing was entered. Looks like a simple change from IsBlank to !IsBlank.
Regards,
J Wick
Nya Thank you for your response. We can only see this data the first time while communication is in progress; after that, we won't be able to see it. I am trying to access it only on access via the Omnichannel for Customer Service but Error loading control is coming.
Hi,
The issue here is that the customer summary form can only load within a Dynamics Omnichannel application. This is because all of the requisite data to load the form is gained via the conversation control using omnichannel backend services. This data flows from conversation control -> CIF layer -> CEC layer (talks with XRM) -> Customer summary form. It seems that in this scenario the customer has reused the customer summary form in a custom Dynamics application. For this reason, it is by design the customer summary form will not load.
To use the customer summary form, please access via the Omnichannel for Customer Service Application. All other scenarios are unsupported at this time.
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